| Meet our Machine Technician...
Ted has been in the business of repairing machines since 1977. He started his own repair business in 1985 and has "retired" a couple times since then but just can't stay away from fixing machines. Ted is now a free-lance repairman for a couple stores in Southern California. He does all our repairs here in the store and comes at least once a week (sometimes twice if needed.) He enjoys coming in the early morning hours long before the store even opens so he can work on as many machines as possible in the peace and quiet. Ted has been factory-trained and certified by every brand of machines and keeps up with all the most recent training's from each company. Since he is a factory-certified technician he has access to genuine replacement parts instead of generic which guarantees that your machine is getting the best quality treatment possible.
|But wait, we don't just service and repair sewing machines, we also service and repair vacuums! (and when I say we, what I actually mean, is Dale does...)
Dale is our talented vacuum repair man. He use to own his own vacuum shop before deciding to do freelance repairs instead. He comes into the store on every Thursday to handle all of the repairs we've gotten in for the week and to answer any difficult vacuum related questions we might have. If you catch him when he's not working on a vacuum in the back repair area, he is always super friendly and knowledgeable and quick to recommend the best fix for your vacuum related problems.
|How much do we charge to estimate and figure out what is wrong with your vacuum? Do you need to make an appointment to bring your vacuum in for us to look at?
Our estimates are always free and you don't need to make an appointment. You can come in anytime during business hours and any store employee can give you an estimate and write up the repair for you. If you decide that the cost of repair or service is too expensive you may take your vacuum back home with you and there is no charge at all. Base service charges start at $50 and go from there depending on if you need parts. Once you leave your vacuum with us, it gets entered into our system and put in line with the other repairs. Dale comes in on Thursdays and works on all the vacuums according to where they are in line. Unless parts need to be ordered, your vacuum will be done and ready to pick up in a week or less.
So what do you need to bring with you to leave your vacuum for a service/repair?
If you have an upright, you only need to bring your upright itself. If you have attachments you can leave those at home, we don't need them and we don't want to accidentally misplace them. If there are any broken pieces that need to be replaced, bring in the broken pieces so we can better identify what piece needs to be replaced.
If you have a canister vacuum bring the canister vacuum as well as the hose and the power-head so that we can test all of the components together. It is hard to identify and fix a problem if we can't run the vacuum. Again, if you have any attachments, leave those at home. If there are any broken pieces, bring the broken pieces with you for us to see.