We give free estimates on any machine or vacuum you bring in. There is always an employee here that can look at your machine/vacuum and write up the repair ticket. Our technicians come in once a week and work in our repair area going down the line of repairs according to which comes in first. Both of our repair technicians (sewing and vacuum) are factory trained in all brands and have spent decades working in the industry. Ted is our sewing machine tech and he use to run his own repair company, he's since "retired" but continues to come into our store 1-2 days a week to work on our machine. Dale is our vacuum tech and he also use to run a repair company but now does freelance repair work and comes into our store 1-2 days a week to work on our vacuums.